Use Cases

Voice agents for every conversation.

From customer support to outbound sales — real features, real workflows.

Live CallActive

Agent

“Hi Sarah, welcome back to Acme support.”

Caller

“I need to update my billing info.”

Intent: Billing Update

→Routing to: Billing Agent

Customer SupportInbound

Answer with context, route by intent.

Dynamic greetings using caller history and language preferences. Multi-agent routing via flow transitions. Post-call summaries generated automatically.

Flow BuilderSupport TemplateDynamic PromptingPost-Call Analysis

Sales OutreachOutbound

Qualify leads at scale.

Personalized pitch from contact notes and tags. Timezone-aware scheduling respects local calling hours. Lead qualification built into the flow.

CampaignsSales TemplateDNC EnforcementContact Tags

Q1 OutreachLive

Contacts

1,247

Reached

834

67%

Booked

127

Pacing12/min

Window9am–5pm EST

DNC Check✓ Enabled

Appointment Flow

Greet caller

Check calendarfn node

Book Thursday 2 PM

Confirm via TTS

"Your appointment is set."

Appointment SchedulingInbound / Outbound

Book, confirm, remind.

Multi-step flows with function nodes for calendar checks. Confirmation messages via TTS Say nodes. Forward calls to agents when needed.

Appointment TemplateFunction NodesTTS SayForward Call

Surveys & FeedbackOutbound

Structured questions, actionable insights.

Structured question flows with response extraction. Sentiment and intent analysis on every response. Topic extraction for actionable insights.

Survey TemplatePost-Call IntelligenceIntent DetectionSentiment Scoring

Survey Results42 calls

Q1: Service rating

Positive

82%

Q2: Recommend?

Positive

91%

Topics

billingwait timeagent quality

Avg. Sentiment:Positive

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