Privacy Policy

Talkif ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2.1 Account Information

When you create an account, we collect:

• Email address
• Full name
• Phone number (optional, for verification purposes)
• Organization name and details (for business accounts)
• Password (stored in encrypted form)

2.2 Call and Voice Data

When you use our voice agent services, we collect:

• Call recordings (when recording is enabled)
• Call transcripts generated from voice interactions
• Call metadata (duration, timestamps, phone numbers)
• Voice quality metrics for service improvement
• AI-generated conversation analysis and summaries

2.3 Contact Information

Information you provide about your contacts:

• Names and phone numbers
• Email addresses
• Company and occupation details
• Address information
• Notes and tags you assign

2.4 Billing Information

For payment processing, we collect:

• Payment method details (processed securely by our payment provider)
• Billing address
• Transaction history and invoices
• Usage data for billing purposes

We use the collected information to:

• Provide, maintain, and improve our Service
• Process and complete voice calls through our AI agents
• Generate transcripts and analytics from call data
• Process payments and manage your subscription
• Send transactional emails (receipts, service updates)
• Provide customer support and respond to inquiries
• Monitor and analyze usage trends to improve our Service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Our Service uses artificial intelligence and machine learning technologies to process voice data. This includes:

• Speech-to-Text: Converting voice audio into text transcripts
• Text-to-Speech: Generating natural-sounding voice responses
• Natural Language Processing: Understanding and generating conversational responses
• Call Analysis: Extracting insights and summaries from conversations

Voice data is processed in real-time during calls. Call recordings and transcripts are stored securely and retained according to your account settings and applicable law.

When you provide your mobile phone number for SMS communications (such as verification codes, alerts, or notifications), we are committed to protecting your mobile information.

We may use your mobile number to:

• Send verification codes for account security
• Deliver service-related notifications and alerts
• Provide two-factor authentication
• Send transactional messages related to your account

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message or by updating your account preferences.

We may share your information with:

6.1 Service Providers

We work with third-party service providers who assist us in operating our Service, including:

• Telecommunications providers for voice call routing
• Cloud infrastructure providers for data storage and processing
• Payment processors for secure transaction handling
• AI service providers for voice and language processing
• Email service providers for transactional communications
• Analytics providers for service improvement

6.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests from law enforcement
• Protection of our rights, privacy, safety, or property
• Emergency situations involving potential threats to safety

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Multi-factor authentication options
• Regular security assessments and monitoring
• Access controls and audit logging
• Secure data centers with physical security measures

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent where processing is based on consent

If you have questions about this Privacy Policy or our data practices, please contact us: